Consumer Info

Discover useful information about the contracting services provided by Apa Nova Bucharest: closing conditions / contracts' amendment, required documents, forms, information documents and a detailed list of frequently asked questions about our services.

About the bill, tariffs and payment
Read more about the bill for water supply and sewerage services, about payment methods. read more
The water supply and/or sewerage services contract
The public water supply and/or sewerage service in Bucharest will be delivered only based on the contract concluded with Apa Nova Bucureşti. read more
The emptied wastewater discharge contract
Wastewater scooping and/or the discharge thereof in the public sewerage system is only permitted to such authorised private individuals and corporate entities («economic operator»). read more
Discharge permit
The wastewater discharge into public sewerage network may be made only on the basis of supporting documents and following the rules and regulations in force relating to the conditions and quality of discharged water. read more
Water connections/ sewerage connections execution works contract
Based on contract and through its specialised services, Apa Nova Bucureşti executes works of connection to the public water supply network and/or connections to the public sewerage system. read more
Forms and documents
Apa Nova Bucharest offers a number of forms and relevant documents that include information about services offered. read more
Frequently asked questions
Apa Nova Bucureşti provides a page of useful answers to frequently asked questions related to the invoice, water meter reading, sewerage, water leakages… read more
Useful addresses
Apa Nova Bucureşti makes available the contact data of various institutions, company that you can address for different complaint settlements. read more